Pros
Remote work and benefits. Many clients appreciate the account management team and have spoken kindly of the account management teams hard work.
Cons
There is a continuing focus on escalated support tickets and having sales account managers own technical support issues. There is a lack of feedback and positive coaching from the sales management. There is often internal miscommunication as managers meet with team members every couple weeks for 30 minutes and don't provide in depth mentorship. Senior management may recommend certain best practices and then a team sales manager may disregard or condone what has been discussed as valuable growth for customers. Account managers are often asked to do work outside of their department and this has negatively affected customers bookings and business growth.