Toxic Environment, Lack of Leadership - Client Success Manager Farm Journal Employee Review

1.0
Jul 15, 2024
Recommend
CEO approval
Business Outlook

Pros

Nice people. Everyone tries to accommodate the tremendous workload that is ALL done manually.

Cons

This role is not a CSM role but a Campaign Manager. All tech is siloed. The process is not scalable, and it does not exist. Everything that needs to happen is all manual. No one in this department understands what a CSM does, and they have no idea what performance metrics mean that drive pipeline activity. The Senior Director of this group is not a leader. She has no clue what a CSM does. If you want to learn how to become a CSM and to be guided by a true leader, this is not the role for you.

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Farm Journal Response
1y
Thank you for taking the time to share this feedback with us. We are sorry to hear about your experience while working at Farm Journal. We will continue to train on our values, which are about respecting both our internal and external customers. We wish you nothing but the best.

Explore other reviews about Farm Journal

5.0
Aug 9, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

New CEO has great vision based on listening to our audience, employees and customers Flexibility with WFH welcome Great, knowledgeable people Respected voice in the industry Leading data and media platforms

Cons

Quick growth and cultural changes cause some unsteadiness among teams (but personally I see them as positive changes)

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Farm Journal Response
1y
Thank you for taking the time to share this review! We are so glad that you are seeing all the positive changes in the way we operate. We also appreciate the comment about some unsteadiness. Rapid change can indeed cause some fatigue, and we will continue to encourage frequent communication, based on transparency, to address it.
4.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people to work with - real salt of the earth types.

Cons

lack of clarity in direction from leadership.

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Farm Journal Response
1mo
Thank you for your feedback and for your time with Farm Journal. We're glad you had a positive experience with our people. We appreciate your perspective on communication and leadership and remain committed to listening, learning, and continuously improving. We wish you continued success.
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