Eye opening to what not to do when running a business - Customer Service Associate FedEx Employee Review

1.0
Feb 6, 2011
Recommend
CEO approval
Business Outlook

Pros

Previously the health insurance was pretty good, however I have heard it changed for the worse. The tuition reimbursement program The regular employees were amazing...management needed some work

Cons

An example of how a greedy company buys/acquires another and attempts to take away everything unique about it and turn it into the same type of business as every other office store in America gone completely wrong. FedEx attempted to completely rebrand Kinko's and in my opinion has failed miserably at it, cost themselves so much revenue expanding and offering overpriced retail products customers can find elsewhere for a fraction of the cost. After failing to meet revenue goals due to the excess revenue spent cleaning up their mess take it out on their employees by getting rid of salary increases and cutting hours.

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5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

good enviornment to grow and learn

Cons

good opportunity to grow and learn

2.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to apply, fast to get hired (no interview process) and the pay

Cons

Very rude management, lack of care for safety, no drinkable water (all filters are in the red and have been since I started) They have cameras everywhere and are constantly watching you but say you can’t bring your own phone in because “people steal them”? There is junk everywhere. Lots of trash everywhere (employees drinks and food). They want you to work and eat on the line instead of giving you breaks to do so. They get upset when you use the bathroom or fill your water bottle even if you’ve been working for 3 hours straight but if you clock in at an area 2 min walking distance from your work area you’re “stealing time” I’ve noticed people of color get treated differently. The HR department has some of the most prejudice employees so there’s no real equality if you have conflict with someone. I’ve never been, but it feels like a prison to go in and out of the building and lastly you don’t work a consistent schedule. You leave when they say you can.

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