Getting Screamed At By Strangers - Anonymous employee FedEx Office Employee Review

2.0
Jan 24, 2013
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-401k and 5% match -ease of transferring locations -pay better than other service industries

Cons

Company consistently comes up with terrible ideas, using intimidation and and negative reinforcement instead of rethinking them. Example: Product of the Month evolution - Introduces idea (make $1 for every flashdrive sold) -> Idea performs badly (low POM sales because customers don't jive with nagging) -> Company creates contests with POM sales -> Idea still bad -> Company takes away only other incentive to care about company profits(sales bonus) "Now you HAVE to! TAKE THAT!" -> Idea still failure -> Upper management cracks down on lower management to employees as it's obviously the individual's fault -> Intimidation,negative reinforcement and firings instead of pulling terrible idea (People aren't buying silly products because the wages of said people who purchase silly products does not match current inflation rates. This company (among others) kills it's source demographic and punishes said demographic with less money to buy silly products then punishes them for not selling enough silly products with threats of termination. Repeat.) CRAP FLOATS UP Also... -Literally no reason to care about company as any incentive to sell more, do a better job, enjoy your position has been taken away. (No bonuses outside base pay that rarely increases) -Increasingly poor health insurance (deductible not payable on wage offered) -An environment of fear, paranoia and intimidation from management - who I'm sure experience fear, paranoia and intimidation from upper management then corporate. -Machines that constantly break down (several machines down on weekly basis) resulting in irate customers who think you're just incompetent. Phenomena seen after company switches to cheaper Canon machines. -Irate customers (from previous statement) blame employees for companies shortcomings. -Be prepared to never move up. (Tried four times and was rejected for seemingly made-up reasons that proved to be outdated or inaccurate.) -Raises are 1-3% of current pay a year unless manager likes you. -Company overall very condescending to so-called "low-skill" employees. -Nixed title system completely unless you're a supervisor. (No distinction in pay between roles) -No training. You teach yourself everything. -Management continues to pass down management responsibilities to lower employees without increased incentive. -FedEx continuously showcases profits to employees despite cuts all over. (Bullying?) The result of above has made my morale EXTREMELY LOW and near constantly depressed in the workplace. (FedEx responds with fake small talk, outlandish smile and kick to groin.)

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5.0
Jun 9, 2026
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CEO approval
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Pros

Locations support each other. Easy to collaborate with fellow managers. Free educational courses

Cons

Corporate means you have to play the game

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Have a Strong staff and great customers -for the most part. Don't see my boss but 1-2 month.

Cons

The corp fluff to accomplish something. Setting all these goals and targets then forget about 90% until it's time to do the yearly "anonymous" survey. Then you see which stores had how many surveys done. 🙄 Keep it short and sweet it would be more effective. Have outstanding customer service but don't do anything personal in your store to recognize your customers. Be different but don't show it 😂 Working for Amazon now with no more pay. It benefits the store not us in our paychecks. At times unrealistic expectations with a high volume store and a staff of 4-5.

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