Cusromer consultant - Customer Consultant FedEx Office Employee Review

2.0
Mar 30, 2014
Recommend
CEO approval
Business Outlook

Pros

Very nice customers to work with on a day to day bases

Cons

Why the upper CEO staff and management don't really care what is really happening in the centers to this day. Are they that blind or really don't care. It seems to me if I read what I have been reading it would raise flags enough for me to start being concerned and try to figure out what is really going on and what could I do to fix it. But Brian Phillips and Fred Smith don't seem to really show they care. It is only showing they care about how much money they can put in there pockets and not to care about the ones doing the hard work in the centers. I have read most of the concerns from former team members, managers I think they are very spot on and Brian Phillips and Fred Dmith should be ashamed of the way they are allowing managers in the centers today treat team members terrible.

Explore other reviews about FedEx Office

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

do not micro manage encourage making decisions on your own team work

Cons

work from home so you are secluded and it is hard to meet other teams to advance your career

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Have a Strong staff and great customers -for the most part. Don't see my boss but 1-2 month.

Cons

The corp fluff to accomplish something. Setting all these goals and targets then forget about 90% until it's time to do the yearly "anonymous" survey. Then you see which stores had how many surveys done. 🙄 Keep it short and sweet it would be more effective. Have outstanding customer service but don't do anything personal in your store to recognize your customers. Be different but don't show it 😂 Working for Amazon now with no more pay. It benefits the store not us in our paychecks. At times unrealistic expectations with a high volume store and a staff of 4-5.

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