Pros
Company loyalty proven during the worst of the recession in maintaining workforce in the field. Benefits are good (Med plan and 401k) Salaries are industry standard.
Cons
It has been said over and over. Center Managers are tasked with too many metrics that are designed to protect the company from their worst managers. This does not positively contribute to the sales motivation the company is trying to obtain from all team members, particularly the majority of center managers who are giving their all for the company. It is commendable to strive for excellence with holding people accountable. The best of companies, such as the top 10 on the Fortune 100 list, seem to obtain better results by developing metrics that motivate people to want to be accountable.