Pros
It offers great benefits and pretty great starting pay for a retail job. If you like printing and production-related stuff and making things, then the work can be fun at times. I stayed as long as I have because the pay is good and they do yearly raises which are performance-dependent, but fair. I also really enjoy printing and running production so I take pride in the jobs that I produce and that side of the job is pretty fun.
Cons
You have to deal with a lot of corporate nonsense and the higher ups usually have no sense of what it is actually like to work in center. There’s lots of pointless metrics and they’re trying to make it more sales based even though we’re a print shop. Also having to deal with peoples’ package issues can be pretty annoying. We’re just a retail center and have no control over deliveries or drivers, but we end up being the point of contact for customers experiencing issues so we often have to mitigate those problems. It also really depends on who you’re store manager is. I’ve had really awesome managers and also really awful ones and that will really change the working environment. When coming in new, this job requires patience and commitment because it is A LOT to learn. Most new hires don’t realize how long it can take to learn all the printing stuff, which can be frustrating. I tell people it usually takes a good year until you’re comfortable with doing most things , and even then it usually takes longer to really feel like you know what you’re doing with confidence.