FedexOffice - Customer Service Representative FedEx Office Employee Review

3.0
Mar 9, 2015
Recommend
CEO approval
Business Outlook

Pros

Be prepared to be the middle man between Corporate and Reality. It is all about your manager and always remember that they are being poked with a stick by the higher ups.

Cons

Corporate seems like they are very aloof to what is realistic and possible. Your branch can be ahead of the game in every way and they will always find something to stick it to you with.

Explore other reviews about FedEx Office

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

do not micro manage encourage making decisions on your own team work

Cons

work from home so you are secluded and it is hard to meet other teams to advance your career

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Have a Strong staff and great customers -for the most part. Don't see my boss but 1-2 month.

Cons

The corp fluff to accomplish something. Setting all these goals and targets then forget about 90% until it's time to do the yearly "anonymous" survey. Then you see which stores had how many surveys done. 🙄 Keep it short and sweet it would be more effective. Have outstanding customer service but don't do anything personal in your store to recognize your customers. Be different but don't show it 😂 Working for Amazon now with no more pay. It benefits the store not us in our paychecks. At times unrealistic expectations with a high volume store and a staff of 4-5.

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