It's just Business - Client Service Representative Ferguson Employee Review

3.0
Sep 25, 2020
Recommend
CEO approval
Business Outlook

Pros

Lots of learning opportunities, and there have been improvements in the time I have been there (move down to 40 hour work weeks, insistent lunch hours, etc).

Cons

Management is very disconnected from the sales staff. There were multiple times where associates were treated differently from others--in the same role--because of their sales numbers. HIGH stress environment. It's sad when you hear coworkers crying all day at their desk because of their inability to cope with the pressure. Or when other three coworkers leave because of a mental breakdowns in the span of 6 months (pre-covid).

Explore other reviews about Ferguson

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Huge office space and freedom to work independently in break rooms instead of being stuck at a desk. They have many opportunities for growth but the high paying roles are salaried and are paid once a month instead of biweekly. Overall a great company with good benefits

Cons

Lower pay than normal for the work

1.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

None, I would say remote work but it’s very toxic.

Cons

Poor leadership (manager and director), poor communication, poor training, unrealistic m expectations, micromanagement, no SOPs, lack of structure, FLSA violations, no upfront disclosure of what role is, stingy management. People outside of HR are great. In HR? They’re happy to lay people off and talk about it so casually during meetings. Think “it’s our yearly layoffs” and joking about catching people “slipping”. No opportunities for growth despite saying there was during interviews. Interview and reality are worlds apart. No diversity. Severe control issues. No new people have been hired in over 3 years yet multiple people have left so people are burnout. One person handles all of one process alone and management thinks that’s ok. For reference the same process takes 10-11 associates in the same sized org. I can go on. Stay away!!!

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