Extremely unorganized company, 100% a customer service job - Inside Sales Representative Ferguson Employee Review

1.0
Aug 15, 2023
Recommend
CEO approval
Business Outlook

Pros

there were a couple of nice people and the employee discount was nice

Cons

- I showed up don ay one and they didn't have a plan for me for training - my office had toxic negativity. a lot of people clearly hate their jobs - managers don't know how to resolve conflict in the office and let people walk all over them -the software system they use is a dinosaur, so insanely old and difficult to learn. very tedious and time consuming to do most tasks -the training is 2-3+ months for a customer service position - the communication within the company is awful - no one ever knows what is going on - there is an obvious lack of drive and ambition within the team and managers. managers do not set a good example - talk during meetings and don't take notes/ ask questions I would not recommend this position or company to anyone unless it is your only option

Explore other reviews about Ferguson

5.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are great, beautiful showroom

Cons

Can be slow at times, 9-5 can feel overwhelming

1.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

None, I would say remote work but it’s very toxic.

Cons

Poor leadership (manager and director), poor communication, poor training, unrealistic m expectations, micromanagement, no SOPs, lack of structure, FLSA violations, no upfront disclosure of what role is, stingy management. People outside of HR are great. In HR? They’re happy to lay people off and talk about it so casually during meetings. Think “it’s our yearly layoffs” and joking about catching people “slipping”. No opportunities for growth despite saying there was during interviews. Interview and reality are worlds apart. No diversity. Severe control issues. No new people have been hired in over 3 years yet multiple people have left so people are burnout. One person handles all of one process alone and management thinks that’s ok. For reference the same process takes 10-11 associates in the same sized org. I can go on. Stay away!!!

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