Pros
Ample paid time off The Office Manager You acquire thicker skin Work from Home equipment and scheduled WFH days
Cons
Unpaid lunch Empathy guidelines feel forced and insincere Growing in the company means Petplan adds bonuses to your paycheck, your base salary will not increase Management made it a point to get the company employees to rally and cheer in the cafeteria after explaining their new concept of lowering coverage when a sick cat or dog was costing Petplan too much money. I would not recommend customer service for any form of insurance. Tasks you will be assigned (inbound calls, email, etc.) are typically with a policyholder that has either a bill they need assistance with or a problem with Petplan (such as Petplan lowering their coverage or increasing their annual rate by an absurd number) You will hate yourself after working here due to stress, on and off the clock. In my opinion, there was no breaking away from this. You will constantly have to explain claims denials, premium increases, the corners that Petplan cut, and so much more every single day. The thought of going into work every day drove me insane.