Too focused on making money - Anonymous employee Fetch Pet Insurance Employee Review

This used to be an ok, even kind of fun place to work. Everything changed once the founders were kicked out. The new CEO is only focused on making as much money as possible. Which might be fine if any of the money was going back to the employees, but it’s not, he and his buddies just want to give themselves higher paychecks. They wouldn’t even give us the measly $50 Christmas gift cards last year. The good reviews on here are either fake, or written by the upper level employees/managers who literally sit around shopping and scrolling Facebook all day. We have a website that works 50% of the time, an app that works maybe 10% of the time, constantly understaffed, low morale, really high turnover, tons of angry customers, but no one cares as long as they’re selling more policies. The supervisors have no idea what they’re doing, there’s basically no communication about anything. I even regret getting insurance for my pets with petplan, now that they’re decreasing coverage for people who have too many claims, plus there’s a 100% chance that the CEO is just trying to make the company look profitable so he can sell it.