Pros
Petplan has a famously pet friendly office, both the office and campus are bright and beautiful, the employee candy and food supplies are plentiful, and the location is close to the Main Line and all its high end conveniences. The customer service call center is so polite and efficient, its really not fair to call it a "call center". They are also growing so rapidly, qualified candidates with a good attitude have a very good chance at getting job offers, especially for entry level positions in the call center.
Cons
It's easy to see why there is so much money to spend on food and decor when the salaries are so much lower than industry average. A seemingly endless supply of candy, custom ice cream, and Panera would be easier to enjoy if the saleries were competitive. It's great of your employer provides you with food, it's not great when you pig out at work as a way to make necessary cost cuts to grocery bills at home. Overtime and incentive pay are frequently offered, but often with little notice. How are you to manage work versus home life when any day, you can get an incentive offer for tonight only. I've backed out of many nights of plans to jump at the opportunity, though I wish I didn't have to in order to supplement my salary. Many employees are hired with a vague timeline of new projects and promotions to look forward to, but when the grand plans never come to fruition, most are left to wallow in underpaid mediocrity, or seek new employment. No official promises are made at the time of hire, but it feels very "bait and switch".