Pros
The staff who work in the cafes that are willing to show you the ropes. The only reason I'm giving 2 stars.
Cons
Huge disparity between cafe staff and corporate office staff who frequently show up. You can feel the difference of vibes when they walk in. They're kind of stand-offish. You don't really get a lunch when you work 6+ hours, instead you get only one 10 minute break. They expect someone to learn a huge amount of duties and information in 1-2 weeks and as someone who doesn't know anything about coffee, I wasn't learning in the pace they wanted me to and the cafe manager was willing to work with me. Unfortunately, the office staff didn't see that as a benefit. From my experience with working in the cafe, majority of my cons lie with the office staff.