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      Fifth Third

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      Opportunity for promotions - Senior Customer Service Representative Fifth Third Employee Review

      4.0
      Nov 29, 2011
      Senior customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      For the past few years that I have been employed at fifth third bank I have been pretty happy. I really enjoy my coworkers and managers. I have always received the coaching for the position I desired along with clear goals I needed to achieve them. I do feel that the company promotes from within.

      Cons

      Management emphasis sales over any other aspect of our job. If you want a promotion you must be a proficient salesman at least on the retail side. I have felt that management has forgotten that we are Customer Service Representative and Customer Experience is just as important to retaining customers as gaining new ones.

      Explore other reviews about Fifth Third

      5.0
      May 16, 2026
      Personal banker ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Management and good culture

      Cons

      Underpay, and personal banker I are always hating on PBII

      3.0
      Jun 24, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The training is very thorough and extensive. They take security seriously. You are supported when you’re a new hire. There are ways to be involved and feel included in the company. Information is readily available to help you.

      Cons

      It is a job that can lead to a lot of stress. It can be very fast paced. There are a lot of policies, procedures and information to remember. Should have proficient computer skills to be successful with this position..

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