Promotions are Vexxing - Customer Service Representative Fifth Third Employee Review

4.0
Feb 18, 2017
Recommend
CEO approval
Business Outlook

Pros

A solid corporate environment where it's fairly easy to guess what's expected of you. YMMV, because your daily life is strongly influenced by the people you work with directly every day.

Cons

Promotions seem to be at the whim of the regional manager. Get one who thinks she's still running a sorority and be prepared to need to win a popularity contest or watch less experienced, less successful candidates get promoted ahead of you. Don't fall for the lie that they prefer to hire from within and take a demotion "just to get your foot in the door", with the promise of quick promotions based on performance. It will brand you as entry-level for the rest of your career there.

Explore other reviews about Fifth Third

5.0
Mar 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team environment, perfect entry level career for anyone in college pursuing a role in finance.

Cons

Fifth Third Bank has been undergoing significant changes on its staffing as some regions currently have seen a lot of upward momentum in promotions and hiring for internal roles. Expect there to be a brief period of short staffing, depending on the branch you are hired for.

3.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

The training is very thorough and extensive. They take security seriously. You are supported when you’re a new hire. There are ways to be involved and feel included in the company. Information is readily available to help you.

Cons

It is a job that can lead to a lot of stress. It can be very fast paced. There are a lot of policies, procedures and information to remember. Should have proficient computer skills to be successful with this position..

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