Needs work - Customer Service Representative Fifth Third Employee Review

2.0
Apr 26, 2010
Recommend
CEO approval
Business Outlook

Pros

Not a bad benefits package. Choice dollars and flexibility with different health care options. Two weeks of vacation the first year and the option to buy up to an additional 2 weeks.

Cons

Their only focus is sales, sales sales. As a teller it seems to be all they want you to focus on. Trust me...I like my incentive paycheck..but, the goals are unrealistic. I feel like a schmuck asking the same customers over and over to open a savings account. I am an entry level CSR...not important enough to have a company email account...but important enough to expect to produce miracles.

Explore other reviews about Fifth Third

5.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Management and good culture

Cons

Underpay, and personal banker I are always hating on PBII

4.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong focus on customer relationships and professional development. Supportive team environment with opportunities to learn retail banking, financial products, and sales techniques. Good benefits and clear expectations for performance.

Cons

Sales goals can be demanding at times, and balancing customer service with production expectations can be challenging. Staffing levels occasionally created additional workload during busy periods.

See reviews by: Helpful|Rating|Date|All