4.0
Mar 20, 2024
Current employee, more than 3 years
Grand Rapids, MI
Recommend
CEO approval
Business Outlook
Pros
The managers here want you to succeed. They give you opportunities for learning and encourage you to grow and move around within the company. There are several areas you can concentrate your career on, such as Mortgages, Disputes Resolution, Fraud or work in-person at a branch.
Cons
If you do not maintain a calm, kind voice for every phone call, you WILL get the angry, shouting, uncooperative customers. If you should cheerful, friendly and caring on the phone it will immediately de-escalate the anger in a caller. Every time.