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Firestone Complete Auto Care

Engaged Employer

So Far So Awesome - Retail Sales Associate Firestone Complete Auto Care Employee Review

5.0
Dec 21, 2017
Recommend
CEO approval
Business Outlook

Pros

enjoy working with all the team members, management has been proactive with training and development, already coaching on best routes to raises and upward mobility

Cons

the bombardment of on line training course requirements. It is unreal for the training department to dish out over 50 courses each taking approx 1-2 hours and expect all courses to be done at the end of the month. Also the hiring process was a little chaotic, it seemed like there was a lapse in communication for the corporate side to get the position open in their system, when it had in fact been opened for months.

Explore other reviews about Firestone Complete Auto Care

5.0
Jan 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great job lots of opportunities.

Cons

Cannabis long work days but if you want to make money and work hard this is the place.

3.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place for qualified techs who enjoy the hands-on nature of the work. And Jason was a good manager.

Cons

There is a significant disconnect between the front office and the shop floor. Service advisors are often "sales-oriented" rather than "service-oriented," which creates unnecessary friction. Management seems to prioritize sales figures over smooth operations, often resulting in "shop favorites" who get the best work while others struggle with pay consistency and high stress. I have seen many highly qualified individuals—people who truly understand how to run the back of the house—get passed over for leadership roles simply because they aren't "salespeople." A shop doesn't need a salesperson to manage the floor; it needs someone who knows how to move jobs along and support the technicians.

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