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Firestone Complete Auto Care

Engaged Employer

Be prepared to leave. - Anonymous employee Firestone Complete Auto Care Employee Review

1.0
Oct 6, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits & Disocunts are the only pros.

Cons

Lots of promises, no delivery. Be prepared to work a minimum of 45 hours a week on your feet with no chairs on concrete, typically no breaks either. 630am-730pm daily sometimes. Barely any PTO, and when you have any you can't take it because you have no help for stores. No Saturdays off 630am to 630pm every Sat. Poor pay for the amount of work you do, every store is different but all are toxic environments. Be prepared to slave at stores trying to get as many cars as possible with very little help, say YES to everything but can't deliver on times/quality to customers. All while taking care of inventory, paperwork, deliveries, orders, sales, returns and the garage/mechanics. Understaffed is an understatement, high turnover and call out rates. Stores operate with 1 person at times and have people bouncing around. No one wants to work at this company and it shows!!

Explore other reviews about Firestone Complete Auto Care

5.0
Jan 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great job lots of opportunities.

Cons

Cannabis long work days but if you want to make money and work hard this is the place.

3.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place for qualified techs who enjoy the hands-on nature of the work. And Jason was a good manager.

Cons

There is a significant disconnect between the front office and the shop floor. Service advisors are often "sales-oriented" rather than "service-oriented," which creates unnecessary friction. Management seems to prioritize sales figures over smooth operations, often resulting in "shop favorites" who get the best work while others struggle with pay consistency and high stress. I have seen many highly qualified individuals—people who truly understand how to run the back of the house—get passed over for leadership roles simply because they aren't "salespeople." A shop doesn't need a salesperson to manage the floor; it needs someone who knows how to move jobs along and support the technicians.

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