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Firestone Complete Auto Care

Engaged Employer

Long hours, absurd pay structure - Senior Technician Firestone Complete Auto Care Employee Review

1.0
Feb 11, 2015
Recommend
CEO approval
Business Outlook

Pros

They pay for ASE testing. Also, they reward the tech 200$ for each test they pass. They also start you off at a higher wage depending on how many ASEs you have. The insurance Gold package has a 500$ deductible. 401k offered.

Cons

Unfortunately, ASEs do not equate to technician productivity. I have 2 ASEs (17 a flag hour) and run circles around the master tech with all seven ASEs who makes 26 a flag hour and only flags 30 a week. Due to the pay structure though I still only flag an average of 30-35 hours a week, touching 2200+ cars a year. I work 50+ hours a week and try to be honest to the customer. I produced a total of 175,000+ dollars parts and labor. $100,000+ of that was labor dollars. I only made $32,000 last year and even though my flat rate was $17, in acuality I only get paid around 9.50 an hour based on how long I stay here. We have steady work. To install 4 tires on ANY vehilce they pay us .6 of our hourly rate which for me is about $9. Back breaking work. .8 for front brakes to turn rotors and slap pads. I know that is the aftermarket average but Firestone carries their own pads. They could afford to pay the techs 1.2 at least for front brakes. Flushes are a .7. Some of the big ticket items like dash removals only pay half of what the dealer would pay. Why would they pay the tech .4 for a tire rotation..... But a .6 for 4 tires!? Its highway robbery and the mechanics are the ones getting screwed. The guys that are flagging 60-70 hours at super busy stores should be making 100+. Unless you do alignments, easy diagnostics and flat repairs all day long along with other gravy stuff then you won't ever hit your 50 hours. Thank god my last day is next week.

Explore other reviews about Firestone Complete Auto Care

5.0
Jan 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great job lots of opportunities.

Cons

Cannabis long work days but if you want to make money and work hard this is the place.

3.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place for qualified techs who enjoy the hands-on nature of the work. And Jason was a good manager.

Cons

There is a significant disconnect between the front office and the shop floor. Service advisors are often "sales-oriented" rather than "service-oriented," which creates unnecessary friction. Management seems to prioritize sales figures over smooth operations, often resulting in "shop favorites" who get the best work while others struggle with pay consistency and high stress. I have seen many highly qualified individuals—people who truly understand how to run the back of the house—get passed over for leadership roles simply because they aren't "salespeople." A shop doesn't need a salesperson to manage the floor; it needs someone who knows how to move jobs along and support the technicians.

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