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Firestone Complete Auto Care

Engaged Employer

Move up quickly or move on quickly. - Manager of Tire Sales Firestone Complete Auto Care Employee Review

2.0
May 17, 2015
Recommend
CEO approval
Business Outlook

Pros

There are several locations so transferring is always a possibility when required and there is opportunity for advancement. The training programs for retail personnel are some of the more extensive I have experienced. Income potential is good for anyone who can move up to store manager or beyond.

Cons

Advancement is all about the numbers and much less about the service which leads to dishonest and deceptive sales tactics both between the salespeople and the customers and between salespeople themselves. Several upper management personnel seem to lack proper business etiquette and social skills (most likely related to the previous statement of being promoted for sales alone and not for service). Starting pay is a bit on the low side for anyone with more than a few years of retail experience and/or a college degree.

Explore other reviews about Firestone Complete Auto Care

5.0
Jan 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great job lots of opportunities.

Cons

Cannabis long work days but if you want to make money and work hard this is the place.

3.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place for qualified techs who enjoy the hands-on nature of the work. And Jason was a good manager.

Cons

There is a significant disconnect between the front office and the shop floor. Service advisors are often "sales-oriented" rather than "service-oriented," which creates unnecessary friction. Management seems to prioritize sales figures over smooth operations, often resulting in "shop favorites" who get the best work while others struggle with pay consistency and high stress. I have seen many highly qualified individuals—people who truly understand how to run the back of the house—get passed over for leadership roles simply because they aren't "salespeople." A shop doesn't need a salesperson to manage the floor; it needs someone who knows how to move jobs along and support the technicians.

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