Technical Support Analyst - Technical Support Analyst First Advantage Employee Review

1.0
Feb 20, 2016
Recommend
CEO approval
Business Outlook

Pros

-Fellow analysts were great and fun to work with -Definitely felt like a family there until you got higher up then they were a little shady

Cons

-Management spent more time watching what we were doing than what they helping to fix the problems we were facing head on -Basically told to lie to the customers so that we didn't look like we were the ones at fault -There was no real structure at the time as they had acquired new customers and didn't have a sense of direction while I was there -The environment makes people look too tired and depressed to care some days

Explore other reviews about First Advantage

5.0
Jun 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Excellent work environment and great coworkers

Cons

No cons are within this company for me

avatar
First Advantage Response
4w
Thanks for leaving a review of your experience with us! We're glad to hear that the work environment is a good fit and that you're enjoying your coworkers. We hope you continue to find your time with us to be a positive experience.
4.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

remote positions work life balance direct report supervisor easy to work with

Cons

work can be repetitive some employees get away with doing bare minimum while others get additional assignments pay could be better

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First Advantage Response
16h
Thank you for sharing your experience. We're glad to hear you value the flexibility of our remote work environment, the work-life balance, and the support of your direct supervisor. We also appreciate your candid feedback regarding workload distribution and compensation. Insights like yours help us as we continue towards improving the employee experience. We're grateful you took the time to share. If you have additional questions or concerns, please reach out to your People & Culture Business Partner. Thank you!
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