Offshoring and total lack of customer service will kill this company - Operations First Advantage Employee Review

Too many to list here, no helpful managerial oversight, customer service has tanked due to poor work being done overseas. Management overseas won't address errors with their staff nor will respond to emails from anyone lower than upper management so clients are seeing the same inexcusable mistakes made over and over again. I work for one multi-million dollar client who has a verbal agreement that none of their work will be sent overseas. Management has informed us that overseas people will be training on this account because that was only a verbal agreement, not one in writing so they feel they don't need to honor it. They have no clue how complicated the work for this client is and are willing to lose them by sending their work to India. If they don't pull back on the offshoring and clean house in management this company will be out of business in a year or two. They are trying to stave it off by cutting benefits in North America, by not giving out bonuses, and by putting off raises. They try to get supervisors to give artificially low performance review scores so they can prevent giving too many people a measly 3-4% raise. Do not even think of coming to work for this company if you value your career.