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First Citizens Bank

Engaged Employer

Systemic Cultural Problems - Supervisor Of Operations First Citizens Bank Employee Review

3.0
Sep 22, 2016
Recommend
CEO approval
Business Outlook

Pros

Plenty of PTO for work/life balance. Encouraged to volunteer and gives extra paid time to do the volunteer work. If you stand out and do great things, you will be noticed within the company and could excel. It is not frowned upon to be sick or take personal days.

Cons

They treat their systemic cultural problems as individual-performance problems. They can't or refuse to see the broken culture so the higher ups (Executive Level) will move management around, change job titles, re-organize branches or departments and write new strategic goals. Promoting within is something that they like to take pride in, however everything either goes through the recruiter or through word of mouth from management. The recruiter will send the qualified candidates information, but they have no say so as to who they think "should" be chosen. They tend to promote and hire people who are simply not qualified to do the job. Many of their leaders are young and inexperienced with a lack of leadership and management skills. This causes huge problems within teams because employees are taught to respect the manager, but this young and inexperienced manager doesn't know how to communicate effectively to his/her team. Internal promotions do not require a person to be the most "qualified", you just need to be the most "liked". The HR department likes to stay on top of any pressing concern, but will only address them if they get a number of people expressing the same concern. FCB is hiring upper management (Rock Stars) from WF, BOA and ST who may be turning this relationship bank into a "widget sales" bank.

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5.0
Mar 31, 2026
Recommend
CEO approval
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Pros

Friendly team, management, and flexible schedule

Cons

The ongoing integration efforts from svb

2.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Solid pay, comp structure Many good co-workers/partners Some flexibility in your day-to day

Cons

Nonstop Work Little to none support/training Mediocre at best management Numbers, numbers, and numbers is all they care about Headed down the path of Chase, Wells, BofA in a bad way of growing but looking at numbers nonstop and profits so they don’t care about employees or customers.

2
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