First Command Financial Services

First Command Financial Services reviews

Need to modernize the way we think and work - Anonymous employee First Command Financial Services Employee Review

2.0

Oct 20, 2024

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Strong mission. Good to see the evolution to focus on client relationships whereas previous focus was on the sales force. The executives have done a great job recognizing the need to change.

Cons

Change is hard - and when the executive team doesn’t communicate, then rumors start flying. All decisions are centralized and many people feel like they’re not able to contribute to their fullest potential. There are several at the executive team that clearly don’t trust anyone or any idea that wasn’t their own. The strategic initiatives are not being led by someone with the appropriate level of experience and it’s causing lots of confusion.

First Command Financial Services Response

Thank you for sharing your perspective. We appreciate your thoughtful statements on our mission and evolution to focus on client relationships. We agree that change can be challenging and that strong communications will be vital throughout our transformation. Your advice to management will be shared with our executive leadership team. We also strongly encourage you to share your feedback during upcoming discussions with your direct leader.

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5.0

May 18, 2026

Communications manager

Recommend

CEO approval

Business Outlook

Pros

True to its core values and principles. Family oriented and encourages family & work balance. Free financial counseling! Honest, kind, respectful employees and excellent CEO

Cons

Lots of baby boomers who don’t want to change work processes to enhance results, but they mean well :)

First Command Financial Services Response

1mo

Thank you for taking the time to share your experience with First Command. We’re pleased to hear that our family-oriented culture, strong values, and supportive colleagues made a positive impact during your time with us. We also appreciate your feedback regarding opportunities to improve processes. We are committed to evolving as an organization, and insights like yours help inform how we continue to enhance efficiency and drive better results across the business. Your perspective is valuable, and we will share your comments with our leadership team.

4.0

Jun 23, 2026

National branch advisor

Recommend

CEO approval

Business Outlook

Pros

Consistency, team environment, team development, annual pay raises up to maximum for your position, bonuses based on your sales

Cons

Pay is low compared to industry averages Some opportunity for promotions, but not many

First Command Financial Services Response

Thank you for taking the time to share your experience with First Command. We appreciate your feedback and are glad to know your time with the team had a positive impact. We also appreciate your feedback on compensation and advancement opportunities. That perspective is important as we continue working to support our employees’ growth and recognize their contributions. We’ll be sure to share your comments with our leadership team.

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First Command Financial Services

Need to modernize the way we think and work - Anonymous employee First Command Financial Services Employee Review

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