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      First Command Financial Services

      Engaged Employer

      First Command Financial Services reviews

      Toxic culture - Agile Practitioner First Command Financial Services Employee Review

      2.0
      Dec 8, 2024
      Agile practitioner
      Recommend
      CEO approval
      Business Outlook

      Pros

      You are paid every two weeks.

      Cons

      Strong command and control culture. Management talks a culture of collaboration and psychological safety however actions demonstrate a culture of fear and control. Pride themselves in never having layoffs, but demonstrate a history of randomly laying off groups of 3-5 people at a time Technology department is a disaster with very weak leadership Many opportunities for creating a lean organization exist, but the long standing kingdoms don't allow room for this type of improvement Few opportunities for women to advance

      avatar
      First Command Financial Services Response
      1y
      Thank you for sharing your perspective. We believe in our ability to achieve our big audacious goal of being the financial coach of our nation's military. But it is not just about reaching these goals, it is also about how we get there. We take collaboration and psychological safety very seriously as we've heard from our employees that these elements are critical to their well-being as well as business innovation and growth. We appreciate your candid feedback and will be sharing it with our executive team.

      Explore other reviews about First Command Financial Services

      5.0
      May 18, 2026
      Communications manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      True to its core values and principles. Family oriented and encourages family & work balance. Free financial counseling! Honest, kind, respectful employees and excellent CEO

      Cons

      Lots of baby boomers who don’t want to change work processes to enhance results, but they mean well :)

      avatar
      First Command Financial Services Response
      1mo
      Thank you for taking the time to share your experience with First Command. We’re pleased to hear that our family-oriented culture, strong values, and supportive colleagues made a positive impact during your time with us. We also appreciate your feedback regarding opportunities to improve processes. We are committed to evolving as an organization, and insights like yours help inform how we continue to enhance efficiency and drive better results across the business. Your perspective is valuable, and we will share your comments with our leadership team.
      4.0
      Jun 23, 2026
      National branch advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Consistency, team environment, team development, annual pay raises up to maximum for your position, bonuses based on your sales

      Cons

      Pay is low compared to industry averages Some opportunity for promotions, but not many

      avatar
      First Command Financial Services Response
      4d
      Thank you for taking the time to share your experience with First Command. We appreciate your feedback and are glad to know your time with the team had a positive impact. We also appreciate your feedback on compensation and advancement opportunities. That perspective is important as we continue working to support our employees’ growth and recognize their contributions. We’ll be sure to share your comments with our leadership team.
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