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First Hawaiian Bank

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Customer Service Representative I - Customer Service Representative First Hawaiian Bank Employee Review

2.0
May 12, 2016
Recommend
CEO approval
Business Outlook

Pros

-Good Health Insurance benefits. -Dependent Care Program -Traditional work schedule 8am - 4:30pm, so family and work life is balanced.

Cons

-No opportunity to advance, unless someone retires or unless you know or are related to someone from upper management. Example: A young man started at the bank with no banking experience and was put into a "special program" where he was trained at a branch, in a matter of months he became a Branch Manager come to find out his uncle was somebody in upper management. -Pay is lowest compared to other major banks on the island. -Raises are non-existent, so much expectation and little reward. -Company does not offer training/classes, everything is learned at the branch only if someone is willing to teach you. -Branches are micromanaged

Explore other reviews about First Hawaiian Bank

5.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible times, supportive colleagues, Hybrid option

Cons

Salary is low and hybrid option is no longer offered.

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