Pros
Great location (if you're in SF), excellent customer service levels
Cons
Employees are not treated as well as the customers are, too many politics, egos, and micromanagement. I was sold a very different experience than I found to be true once I started working here. Some of the things I was told were true (like how they treat customers and that client service is paramount), but there's more red tape, politicking, egomaniacs, and gossiping behind the scenes. My immediate team is great, but after some of the stuff I've seen, I don't trust anyone else at the bank. They say they're a "flat organization" but that's not really true - there's still a class system in the ranks. This has only gotten worse as the company has grown. When all is said and done, it's still a bank. Better than BofA or Wells, but maybe a bank is a bank.