Incompetence is tolerated - Support Staff First Republic Employee Review

Middle managers are incompetent, and senior managers are in denial or choose to ignore the incompetence. Senior managers do not communicate with staff to get feedback on middle managers. Even though there are many complaints about an employee, the incompetence is tolerated and staff members suffer. There is always power struggles between middle managers between departments. As a result, staff operations are very chaotic. Org charts are not publicized per the CEO's mandate because he believes everyone should have an open door policy. Unfortunately, the organization has grown too much, and this policy is not realistic. Every department has an org chart anyway, and as mentioned, there is no open door policy. Senior Managers are not approachable to staff members. Sales people are king! Support staff (IT, operations, etc.) are not valued. There's always cost cutting efforts every 6 months to a year, and the support staff is always the focus of these efforts. In the meantime, sales people get ridiculous sales incentives on top of their already huge bonuses. The sales retreat is allotted hundreds of thousands of dollars annually, normally at a posh hotel for at least 2-3 days. Support staff retreat is a dinner and a show. Support staff bonuses are about half a percent at best. Not based on performance, but who the middle managers favor. Morale is very low among staff members, and nothing is being done.