If you want to be a cook and not a manager then this is the place for you! - Operations Manager First Watch Employee Review

1.0
Jun 12, 2024
Recommend
CEO approval
Business Outlook

Pros

2 days off in a row usually. good PTO. thats about it. oh and work mornings only, no nights ever unless you are a GM and have to stay until everything is perfect according to your director.

Cons

You're going to be stuck in the kitchen cooking the whole time instead of being an "operations Manager". While you cook they also expect you to fulfill all manager duties to perfection. You cannot have a higher labor cost than 16% of the sales of the day, so somedays youre going to have 1 cook and 1 diswasher so get ready to do everything BUT manage during the week because with the sales during the week you can basically run no staff. You CANNOT do basically anything before your director approves, you cannot fire people basically before having to do a 57 step process. They have AOR's now (areas of responsibilities) Kitchen Manager and FOH manager basically but even if youre a FOH manager youre still going to cook everyday and open the whole kitchen by yourself during the week. The 16% labor rule doesnt allow to have team members open and close the kitchen 7-3 regular 8 hour shift. You either have an opener or have a closer but you cant have both. They encourage to give adults with bills to pay 3 or 4 hours shift as cooks and sending them home with a total of 25 hours a week max basically after hiring people for a full time 40 hr per week position so turnover is terrible.

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First Watch Response
2y
We greatly appreciate this feedback because we are firm believers that when we know better, we can do better. We pride ourselves on our “You First” culture and are disappointed to hear your experience wasn’t a positive one. Every day we strive to show appreciation for our teams and listen to their concerns. Would you mind providing us with more information by calling our anonymous employee hotline at 844-484-8963? We appreciate you!

Explore other reviews about First Watch

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Place with Great People

Cons

None really. Everyone was nice to work with and respectable

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First Watch Response
2w
Thanks for your 5-Star review. We’re so happy you chose First Watch as your employer and enjoy the environment and people you work with! Thanks again for the review – we appreciate you.
3.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

The store is only open until 2:30 so you’re guaranteed your nights off. The menu is fairly easy to learn and the seasonal menu doesn’t change that often.

Cons

Could be my stores location, but we are constantly fighting for hours and tables. There’s not enough income for all here. And when it’s brought up to management they say it’s our “slow season” but turn around and hired three more servers. Also the meanest clientele that I have ever worked with. Very demanding with little patience, and either bad tips ($2-$4) or no tips at all. Especially on large parties. I have spoke to many employees who have worked 3+ years for the company and many of them want to leave. Too often those that don’t do their work are rewarded and it’s put on the shoulders of those that do.

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First Watch Response
1mo
We appreciate your feedback here. While we're glad you enjoy the daytime-only hours, it's helpful to understand your concerns too. If you wouldn't mind calling our anonymous employee hotline at 844-484-8963, we'd love to follow up and better understand and address your concerns where possible. Any feedback helps us, and we're grateful for yours.
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