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      FirstService Residential

      Engaged Employer

      FirstService Residential reviews

      KPIs are Everything here - Customer Care Representative FirstService Residential Employee Review

      3.0
      Oct 15, 2025
      Customer care representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Sitting down, air-conditioning, comfy break room

      Cons

      Constant pressure to handle more and more calls, angry customers, reps are punching bags for customers. Low Pay

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      FirstService Residential Response
      7mo
      Thank you for commenting on your experiences and ideas for improvement. We appreciate your thoughtful feedback and will pass it along to the appropriate people. - Emily, Global Director of Talent Acquisition

      Explore other reviews about FirstService Residential

      5.0
      Jun 26, 2026
      Pool and beach attendant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great atmosphere, friendly coworkers. I like working this position, it pays well and the work is reasonable.

      Cons

      I can not think of any, i’m very optimistic so it is hard for me to find something wrong.

      2.0
      Jun 26, 2026
      Irrigation technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      They take good care of the office people

      Cons

      Field workers are second hand citizens. Nepotism by language. Promote people that don't have the skill sets to do the job. The people that have the common sense to be leadership at this point don't want the responsibility anymore. What does that say?

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