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FirstService Residential

Engaged Employer

Bate and switch tactics - Association Management FirstService Residential Employee Review

1.0
Mar 4, 2017
Recommend
CEO approval
Business Outlook

Pros

some of the co-workers are great. The pay was very good but I believe I was very much overpaid. You can set your own hours... sort of, and some work from home options.

Cons

They say one thing in the interview and omit other important things such as being "on-call". No training/onboarding program. If they don't like you they just terminate so there is constant staff turnover. Benefits are average at best. The dental sucks, health insurance e is expensive. Can't use sick days for vacation. 10 PTO days. There is so much work that no one can really take time off and if you do you are expected to check email daily. Absolutely no work-life balance. Some of the HOA boards are terrible mean people. Very corporate culture.

Explore other reviews about FirstService Residential

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for.

Cons

Not many , sometimes the issues are not with the company itself but the property

avatar
FirstService Residential Response
4d
We are happy to see that you are enjoying your experience with FirstService Residential. Thank you for your hard work and dedication! - Kaitlin Buccheri, Sr. Communications and Engagement Manager
4.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture with strong core values and a collaborative environment. As a remote employee, the flexibility and work-life balance are a huge plus. The IT environment is also very dynamic — there are multiple systems, platforms, and technologies in use, so the work rarely feels repetitive or boring. The company is supportive of employee growth and development, offering training opportunities and access to a large online learning library. Another positive sign is the number of long-term employees; many people have been with the company for 5+ years, which says a lot about overall employee satisfaction and stability.

Cons

The company frequently changes business processes and technologies. While innovation is good, it can sometimes feel like just when you’ve fully mastered a system or workflow, a new tool or process is introduced. Workload can also fluctuate depending on business initiatives and project demands. Because it’s a large organization, there are a lot of layers of leadership — supervisors, managers, directors, VPs, etc. At times, it can be unclear who the correct point of contact or decision-maker is for certain situations.

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FirstService Residential Response
4d
Thank you for taking the time to write a thoughtful review! As we grow, we are finding new ways to scale our processes and procedures ESPECIALLY when it comes to change management. We appreciate hearing about your personal experience with us and hope you continue to share your valuable feedback with our leadership teams! - Kaitlin Buccheri, Sr. Communications and Engagement Manager
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