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FirstService Residential

Engaged Employer

Horrible direction - Account Manager FirstService Residential Employee Review

2.0
Jun 21, 2018
Recommend
CEO approval
Business Outlook

Pros

Good work/life balance Friendly atmosphere on the surface Good pay for my position

Cons

Bad maintenance of accounts assigned Terrible direction given to reach objectives Lack in development Management played favorites A lot of double talk with management

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FirstService Residential Response
7y
The FirstService Residential culture is that our associates are our greatest asset. One of our core values is to Improve It, we are open-minded, collaborative and are continuously looking for ways to improve. All associates are encouraged to speak with their leaders or our human resources team at any time about concerns or their associate experience. We always appreciate and are open to feedback to ensure our associates, clients, and homeowners have positive experience at FirstService.

Explore other reviews about FirstService Residential

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Very positive and friendly atmosphere. Everyone in the support departments is very helpful

Cons

Its a little far from my house, but I like the atmosphere

4.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture with strong core values and a collaborative environment. As a remote employee, the flexibility and work-life balance are a huge plus. The IT environment is also very dynamic — there are multiple systems, platforms, and technologies in use, so the work rarely feels repetitive or boring. The company is supportive of employee growth and development, offering training opportunities and access to a large online learning library. Another positive sign is the number of long-term employees; many people have been with the company for 5+ years, which says a lot about overall employee satisfaction and stability.

Cons

The company frequently changes business processes and technologies. While innovation is good, it can sometimes feel like just when you’ve fully mastered a system or workflow, a new tool or process is introduced. Workload can also fluctuate depending on business initiatives and project demands. Because it’s a large organization, there are a lot of layers of leadership — supervisors, managers, directors, VPs, etc. At times, it can be unclear who the correct point of contact or decision-maker is for certain situations.

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FirstService Residential Response
4d
Thank you for taking the time to write a thoughtful review! As we grow, we are finding new ways to scale our processes and procedures ESPECIALLY when it comes to change management. We appreciate hearing about your personal experience with us and hope you continue to share your valuable feedback with our leadership teams! - Kaitlin Buccheri, Sr. Communications and Engagement Manager
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