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FirstService Residential

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Nasty management, revolving door - Concierge FirstService Residential Employee Review

2.0
Jan 21, 2021
Recommend
CEO approval
Business Outlook

Pros

Good health benefits, easy work, some nice residents

Cons

The management on-property is the worst part of this job. The residents can be awful, the work is repetitive and boring, the pay is low, but the management is by far worse than anything else. In the few months that I saw the latest management team on my property they: screamed at, swore at, and berated a concierge in the lobby in front of a resident over a very minor issue, yelled at a different employee in a thankfully empty lobby for a different minor issue, failed to either change the thermostat or get space heaters for the lobby when the temperature dropped in winter (the residents had to give us heaters because they wouldn't), refused to replace a broken chair that an employee had fallen out of due to its brokenness (a different resident gave us his old chair because he saw management wouldn't replace it), and tried to force the female employees to wear heels. And they blame every problem on the previous management team, which is a very obvious lie. The residents also saw the way we were treated, disliked the management style, and I heard that they were actively trying to get rid of First Service at their property. The property where I worked was a revolving door of employees once the new management came in, and they seemed perfectly fine with that. Deplorable.

Explore other reviews about FirstService Residential

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Support. Great management. Lots of vendor perks.

Cons

Very long hours. Must work to learn about all full cycle of audits, landscape, accounting, paving, reserve funding, public speaking, basic law, and keep current with new changes in HOA practices

4.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture with strong core values and a collaborative environment. As a remote employee, the flexibility and work-life balance are a huge plus. The IT environment is also very dynamic — there are multiple systems, platforms, and technologies in use, so the work rarely feels repetitive or boring. The company is supportive of employee growth and development, offering training opportunities and access to a large online learning library. Another positive sign is the number of long-term employees; many people have been with the company for 5+ years, which says a lot about overall employee satisfaction and stability.

Cons

The company frequently changes business processes and technologies. While innovation is good, it can sometimes feel like just when you’ve fully mastered a system or workflow, a new tool or process is introduced. Workload can also fluctuate depending on business initiatives and project demands. Because it’s a large organization, there are a lot of layers of leadership — supervisors, managers, directors, VPs, etc. At times, it can be unclear who the correct point of contact or decision-maker is for certain situations.

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FirstService Residential Response
3w
Thank you for taking the time to write a thoughtful review! As we grow, we are finding new ways to scale our processes and procedures ESPECIALLY when it comes to change management. We appreciate hearing about your personal experience with us and hope you continue to share your valuable feedback with our leadership teams! - Kaitlin Buccheri, Sr. Communications and Engagement Manager
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