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FirstService Residential

Engaged Employer

Disorganized, disloyal, deceitful, fear mongering bullies - Concierge FirstService Residential Employee Review

1.0
Nov 17, 2014
Recommend
CEO approval
Business Outlook

Pros

The unlucky co workers trying to do good and do their job

Cons

Managers without people management experience make work life miserable and customers know it too No communication until last minute and then they blame everyone else for not knowing Forcing everyone to take wrong course of action while smiling and pretending to be happy Setting people up for failure No one knows what they're doing and just pretend to know No promotion from within; only hire people from outside that don't last longer than a few months Encourage discord between staff at all levels Managers talk negatively about staff and would rather fire people than train them. No one respects management

Explore other reviews about FirstService Residential

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for.

Cons

Not many , sometimes the issues are not with the company itself but the property

avatar
FirstService Residential Response
5d
We are happy to see that you are enjoying your experience with FirstService Residential. Thank you for your hard work and dedication! - Kaitlin Buccheri, Sr. Communications and Engagement Manager
4.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture with strong core values and a collaborative environment. As a remote employee, the flexibility and work-life balance are a huge plus. The IT environment is also very dynamic — there are multiple systems, platforms, and technologies in use, so the work rarely feels repetitive or boring. The company is supportive of employee growth and development, offering training opportunities and access to a large online learning library. Another positive sign is the number of long-term employees; many people have been with the company for 5+ years, which says a lot about overall employee satisfaction and stability.

Cons

The company frequently changes business processes and technologies. While innovation is good, it can sometimes feel like just when you’ve fully mastered a system or workflow, a new tool or process is introduced. Workload can also fluctuate depending on business initiatives and project demands. Because it’s a large organization, there are a lot of layers of leadership — supervisors, managers, directors, VPs, etc. At times, it can be unclear who the correct point of contact or decision-maker is for certain situations.

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FirstService Residential Response
5d
Thank you for taking the time to write a thoughtful review! As we grow, we are finding new ways to scale our processes and procedures ESPECIALLY when it comes to change management. We appreciate hearing about your personal experience with us and hope you continue to share your valuable feedback with our leadership teams! - Kaitlin Buccheri, Sr. Communications and Engagement Manager
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