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FirstService Residential

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Good luck everyone - Anonymous employee FirstService Residential Employee Review

1.0
Feb 22, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I guess working from home 2 days a week. Also, the collegues I did speak with one on one were cool and easier to interact. Never felt like robotic energy with them. Seen as a person / human. The clients (tenants, realtors, board members, concierge) were great to deal with.

Cons

Where to begin...the faux positivity attitude is actually a mask in an attempt to hide the toxic environment. The meetings were never ending, being told you're great with clients but amongst staff not so much all because a person won't be in the mix & doesn't make their presence known loudly. Last I checked you're there to do a job & if you're still new to learning a new role then why see it as a negative when a person does commit to learning & doing their role well? Given all that you do in the role, the pay is very low. The interactions amongst folks are performative & disingenuous, only certain people will be promoted based on who they know (even if you've been there for 8+ years & had been the one to train a lot of the team) or who likes them best, very obvious folks in senior positions gaslight, look down on, and are passive aggressive towards collegues they deem below them. You're told you will be supported and are appreciated but in the next breath you're scolded for seeking help from a collegue a manager did not preapprove of or you do help a collegue but you're too loud about it, it's clear when a manager invest in a person & who they don't care to invest in. A major thing I disliked was seeing a collegue had reached an anniversary milestone & it had not been recognized for years but others milestones were recognized....that cannot be blamed on forgetting it, folks higher up simply did not care. Despite not being here long, I noticed a lot of red flags early. I see why there has been many people who have left or were let go & why the google reviews for this particular office are so low. Overall, I would not recommend this place. It was too good to be true aka. unrealistic & toxic.

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FirstService Residential Response
3y
We hope that every associate has a positive experience with FirstService Residential but realize that there are circumstances where this may not happen. We apologize that your experience didn’t reflect the positive culture of family to which we strive. Thank you for your feedback, as the only way we can improve is to hear honest comments from our associates. Take Care. Kaitlin Buccheri, Communications and Engagement Manager

Explore other reviews about FirstService Residential

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Support. Great management. Lots of vendor perks.

Cons

Very long hours. Must work to learn about all full cycle of audits, landscape, accounting, paving, reserve funding, public speaking, basic law, and keep current with new changes in HOA practices

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

They take good care of the office people

Cons

Field workers are second hand citizens. Nepotism by language. Promote people that don't have the skill sets to do the job. The people that have the common sense to be leadership at this point don't want the responsibility anymore. What does that say?

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