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FirstService Residential

Engaged Employer

Finally Cleaning House in NYC - Regional Director FirstService Residential Employee Review

3.0
Jan 3, 2024
Recommend
CEO approval
Business Outlook

Pros

-Many of the support/heart of house team members are great people and are passionate about what they do. -Big company but small in the sense of the rental division which affords one the opportunity to opine/guide business operations decisions. -Great technology/software platform web to work with in NYC.

Cons

-Highest ranks of management were until recently full of dead wood, -NY region was its own fiefdom and disconnected for the most part from the larger corporate structure. -Very expensive family benefits/marginal at best cost-sharing coupled with a seeming resentment of paying people what they are worth from the outset and at each review.

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FirstService Residential Response
2y
Thank you for taking the time to share your feedback about your experience at FirstService Residential. We strive to provide a positive and diverse workplace culture and take your input seriously. As we are always looking to learn and grow, please don’t hesitate to reach out with specific information or suggestions on how we could improve for the future. Wishing you the best of luck in your next step. - Kaitlin Buccheri, Communications and Engagement Manager

Explore other reviews about FirstService Residential

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Support. Great management. Lots of vendor perks.

Cons

Very long hours. Must work to learn about all full cycle of audits, landscape, accounting, paving, reserve funding, public speaking, basic law, and keep current with new changes in HOA practices

4.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture with strong core values and a collaborative environment. As a remote employee, the flexibility and work-life balance are a huge plus. The IT environment is also very dynamic — there are multiple systems, platforms, and technologies in use, so the work rarely feels repetitive or boring. The company is supportive of employee growth and development, offering training opportunities and access to a large online learning library. Another positive sign is the number of long-term employees; many people have been with the company for 5+ years, which says a lot about overall employee satisfaction and stability.

Cons

The company frequently changes business processes and technologies. While innovation is good, it can sometimes feel like just when you’ve fully mastered a system or workflow, a new tool or process is introduced. Workload can also fluctuate depending on business initiatives and project demands. Because it’s a large organization, there are a lot of layers of leadership — supervisors, managers, directors, VPs, etc. At times, it can be unclear who the correct point of contact or decision-maker is for certain situations.

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FirstService Residential Response
3w
Thank you for taking the time to write a thoughtful review! As we grow, we are finding new ways to scale our processes and procedures ESPECIALLY when it comes to change management. We appreciate hearing about your personal experience with us and hope you continue to share your valuable feedback with our leadership teams! - Kaitlin Buccheri, Sr. Communications and Engagement Manager
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