employer cover photo
employer logo
employer logo

FirstService Residential

Engaged Employer

Training / new hire orientation - Senior Manager FirstService Residential Employee Review

4.0
Jan 24, 2024
Recommend
CEO approval
Business Outlook

Pros

Many resources, usually through other managers.

Cons

We are a customer service industry. We need to have real in person training and information sessions, you can't really ask questions to a stock video.

avatar
FirstService Residential Response
2y
Thank you for taking the time to share your feedback. As we grow and evolve, we are constantly looking for new ways to maintain that sense of community and connection especially with our new hires and ongoing training programs. We will review your comments with the appropriate team members internally, as continuous improvement is important to us. Kaitlin Buccheri, Communications and Engagement Manager

Explore other reviews about FirstService Residential

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Support. Great management. Lots of vendor perks.

Cons

Very long hours. Must work to learn about all full cycle of audits, landscape, accounting, paving, reserve funding, public speaking, basic law, and keep current with new changes in HOA practices

4.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture with strong core values and a collaborative environment. As a remote employee, the flexibility and work-life balance are a huge plus. The IT environment is also very dynamic — there are multiple systems, platforms, and technologies in use, so the work rarely feels repetitive or boring. The company is supportive of employee growth and development, offering training opportunities and access to a large online learning library. Another positive sign is the number of long-term employees; many people have been with the company for 5+ years, which says a lot about overall employee satisfaction and stability.

Cons

The company frequently changes business processes and technologies. While innovation is good, it can sometimes feel like just when you’ve fully mastered a system or workflow, a new tool or process is introduced. Workload can also fluctuate depending on business initiatives and project demands. Because it’s a large organization, there are a lot of layers of leadership — supervisors, managers, directors, VPs, etc. At times, it can be unclear who the correct point of contact or decision-maker is for certain situations.

avatar
FirstService Residential Response
3w
Thank you for taking the time to write a thoughtful review! As we grow, we are finding new ways to scale our processes and procedures ESPECIALLY when it comes to change management. We appreciate hearing about your personal experience with us and hope you continue to share your valuable feedback with our leadership teams! - Kaitlin Buccheri, Sr. Communications and Engagement Manager
See reviews by: Helpful|Rating|Date|All