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FirstService Residential

Engaged Employer

It's a Mess - Support Services FirstService Residential Employee Review

1.0
Feb 24, 2025
Recommend
CEO approval
Business Outlook

Pros

Culture can be nice with get together and fun activities

Cons

Turn over is not managed (VP calls is growing pains but they've yet to stop) I don't think a single person at this office has maintained their position during my years employed here, either moving to new departments in hopes of better management or leaving entirely. The blatant favoritism of half the staff and do as I say not as I do attitude from upper management is infuriating. Add to that the delegation of tasks to other departments due to high turn over makes working here not ideal to say the least. Community Managers have the best perks, but most are over worked while the AR/GL teams have the best management but she's so overworked getting a quick answer or assistance from her is almost impossible. The skeleton departments (sometimes only one person departments) make gaining assistance and taking time off headache inducing and near impossible as all time off has to be approved by supervisors. Despite PTO and vacation time being part of your 'perks'. My recommendation don't walk away from this but run, it's sincerely spiraled out of control in the past few years and I can't in good conscience recommend working here to anyone. Any VP who says you will give blood, sweat, and tears to a job needs to reevaluate how much they push their workers. I don't mind sweating but if I'm giving blood and tears something is wrong.

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FirstService Residential Response
1y
We hope that every associate has a positive experience with FirstService Residential but realize that there are circumstances where this may not happen. We apologize that your experience isn’t reflect the positive culture of family to which we strive. Thank you for your feedback, as the only way we can improve is to hear honest comments from our associates. We hope you can feel open to sharing this feedback directly with your leadership team to collaborate towards improvement in the areas you called out. - Kaitlin Buccheri, Communications and Engagement Manager

Explore other reviews about FirstService Residential

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great atmosphere, friendly coworkers. I like working this position, it pays well and the work is reasonable.

Cons

I can not think of any, i’m very optimistic so it is hard for me to find something wrong.

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

They take good care of the office people

Cons

Field workers are second hand citizens. Nepotism by language. Promote people that don't have the skill sets to do the job. The people that have the common sense to be leadership at this point don't want the responsibility anymore. What does that say?

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