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Firstmark Credit Union

Engaged Employer

Firstmark Credit Union reviews

Great Company, Great Benefits. Internal Specialized training has a lot of room for improvment. - Loan Operations Supervisor Firstmark Credit Union Employee Review

4.0
Sep 12, 2023
Loan operations supervisor
Recommend
CEO approval
Business Outlook

Pros

Great Benefits, 401k match, and great culture so long as you're on the "correct" side of the culture. People that you work alongside are amazing, and caring due to the culture. Plenty of career growth opportunity, with a catch ( You either sink or swim if you move up through the ranks) Training regimen for new hires on entry level positions is exceptional.

Cons

Expectations Change, Multiple changes throughout the organization. No internal specialized departmental training regiment that allows you to flourish into your role. Executives proudly stand behind the sink or swim mentality, inevitably if you sink you become the problem. High turnover in call center department due to leadership, or lack thereof. Culture is that of Being happy to help one another, what this means is that you wear many hats in your role; once you pick up the slack, said slack becomes your responsibility. Message is always conveyed to be open minded, and speak your mind, however if you speak your mind and step on the wrong toes be careful because you could become the "problem". If you're in management you have a very high role in product development and project management, something that should come down to a project management specialist and not a manager of a department due to the small footprint of this organization.

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Firstmark Credit Union Response
2y
We appreciate your contributions at Firstmark and totally agree; our team members are amazing and caring. And you're right, we are committed to our shared values and our culture of trust and respect. We are continuously working to improve our employee and member experience with new technology, streamlined processes, and enhanced financial solutions. So having the right type and amount of training is essential. That’s why we use a variety of training techniques and tools including instructor-led classes (in-person and virtual), how-to videos, peer-to-peer coaching, and more. We thank you for your honest feedback. Many times, it is comments like these that help us improve our workplace. We will be sure it is shared with our leadership team.

Explore other reviews about Firstmark Credit Union

5.0
Jun 7, 2025
Branch manager
Recommend
CEO approval
Business Outlook

Pros

⭐️⭐️⭐️⭐️⭐️ Working at Firstmark Credit Union as a Branch Manager was an unforgettable chapter of my career. From the very beginning, I felt like I was growing up in a place that truly nurtured my development. The leadership at Firstmark is mature, supportive, and genuinely invested in both personal and professional growth. The culture here is something truly special—built on collaboration, respect, and a shared purpose that makes every day meaningful. When I look back on my time at Firstmark, it’s filled with nothing but great memories of teamwork, community impact, and a sense of belonging that is rare to find in any organization. For anyone who has the chance to work here, you’re stepping into something extraordinary. It’s not just a job—it’s a place where careers and connections flourish. I’m forever grateful for my experience at Firstmark Credit Union.

Cons

I have no cons at this time.

1.0
Jul 19, 2026
Systems administrator
Recommend
CEO approval
Business Outlook

Pros

Medical Plan is pretty decent for been such a small company.

Cons

Culture, Toxic leaders, Leaders do not address potential issues and favor the Woke culture because they are afraid of being reported. This credit union work environment is toxic and even that they say they are "chill" or best place to work at, it's all a lie. They are very passive agressive and will retaliate on you if you resign.

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