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Firstsource Solutions

Engaged Employer

Overall experience at Firstsource - CSA - Customer Service Associate Firstsource Solutions Employee Review

4.0
Feb 25, 2026
Recommend
CEO approval
Business Outlook

Pros

The company has played a significant role in helping me upskill myself. It has enabled me to learn a great deal about handling different situations and overcoming daily challenges. I have always received strong support from my manager, HR, and supervisor, and their guidance has been invaluable at every stage. I have learned many new things that I now apply not only in my work but also in my personal life. My Team Lead and my entire team have consistently been supportive, and we share a great bond with no disparities. This positive environment has contributed greatly to my professional and personal growth.

Cons

While there may be occasional challenges, each issue is addressed thoroughly. It may take some time, but it is always resolved,

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Firstsource Solutions Response
3mo
Thank you for sharing your thoughtful feedback about your experience with Firstsource. We’re delighted to hear that the organization has supported your learning and growth, and that the guidance from your manager, HR, and supervisor has made a positive impact on your journey. It’s also great to know that you value the supportive team environment and the strong bond within your team.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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