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Firstsource Solutions

Engaged Employer

Structured onboarding helps freshers, but impacts work-life balance - Costomer Service Associate Firstsource Solutions Employee Review

5.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Structured onboarding and training programs. Clear SOP‑based processes help freshers learn quickly.

Cons

Can affect health and work‑life balance over time.

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Firstsource Solutions Response
2mo
Thank you for your feedback. It’s great to see that structured onboarding and SOP-driven processes are helping freshers ramp up quickly. At the same time, your concern around work-life balance is important and highlights an area for improvement.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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