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Firstsource Solutions

Engaged Employer

dreadful place. some awful people in charge ego's-a-plenty - Customer Service Representative Firstsource Solutions Employee Review

1.0
Dec 15, 2016
Recommend
CEO approval
Business Outlook

Pros

some good friends met

Cons

never seen a place throw it's own employees under bus as much as here, as mentioned if you aren't brown nosing managers they don't want to know what problems you have. long tedious shifts with hardly any reasonable breaks. horrible to travel to, if you don't drive expect to have an 8 hour working shift turn into almost 12 with travel too and back included due to public transport. boring, dead-end job despite how much they make it out like they've done you a huge favour by allowing you to be there ... no advice taken on board despite how many staff surveys they send around. full of self important managers who couldn't run bath

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Firstsource Solutions Response
9y
Firstly, I would like to thank you for taking the time to leave us your review. We are sorry to hear about your unfortunate experience so far. Our employees are at the forefront of everything that we do and we are committed to empowering, motivating and supporting every single member of our team. Please feel free to get in contact with us to give us your feedback in more detail and give us the chance to change your perception.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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