employer cover photo
employer logo
employer logo

Firstsource Solutions

Engaged Employer

Family Feel - Customer Experience Advisor Firstsource Solutions Employee Review

5.0
May 31, 2018
Recommend
CEO approval
Business Outlook

Pros

I have worked for FS for 6 years and seen growth in the business (most roles were promoted from within which gave real career opportunities), the business cares about us and gives us free fruit daily, free tea coffee and toast, great bonuses, supportive team leaders and invest in training

Cons

You have to have flexibility for the shifts, as they ask you to be fully flexible between the hours of 8:30am and 10pm however because they give you your shift pattern so far in advance then you can plan and doesnt really become and issue. Plus any shift you can’t work you can choose to take paid or unpaid leave for it

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

avatar
Firstsource Solutions Response
2d
Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
See reviews by: Helpful|Rating|Date|All