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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews

      Customer service agent - Customer Service Advisor Firstsource Solutions Employee Review

      3.0
      Jul 31, 2013
      Customer service advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hourly rate is better than most at €9.50. Easy to make friendships. Management are friendly and mostly supportive. Can climb up the career ladder if wanted.

      Cons

      Not well run. Poor organisation and planning. Will approve holidays and still roster people on. A lot of pressure put on agents to reach time targets when targets are slightly unreachable.

      Explore other reviews about Firstsource Solutions

      5.0
      Dec 4, 2025
      Patient advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great team support from everyone

      Cons

      Not much pto and policy change

      3.0
      Jun 23, 2026
      Revenue cycle billing specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote, Company provides equipment, No Weekends. Gain your experience and move on!

      Cons

      People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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