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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews

      Worst Source Solutions - please rename - Senior Customer Service Representative Firstsource Solutions Employee Review

      1.0
      Jun 14, 2020
      Senior customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pros in favor of  Payment right on time as on the last business working day.  Subsidized bill at the cafeteria  Friendly and helpful HR  You can see cluster of employees here and there.  Sanitation is extremely good.  Zero tolerance on sexual advancement, Prevention of Sexual harassment is in place.  Recognition on quarterly basis to the one that deserve.  Bunk beds are provided for the employees’ convenience.  Honey mooning period is around 90 days.

      Cons

       Cab does not leave on time (they drive freakily fast and the most surprising part is, woman employees encourage rash driving. Pillion drivers don’t give a damn on who complains or their life is at risk). If you report to the transport department, little can be done if there is no soul that cares about life is at risk. Peace!!  Don’t be surprised the fact, the water flowing out the taps are re used. They can look different but definitely odorless.  People do not throw in the cigarette buds on where it should be, it’s a mess and creates a bad image on FSL.  Bunk beds can be misused, I do see people sleep with no prior permission, so don’t be surprised.

      avatar
      Firstsource Solutions Response
      6y
      Thank you for taking time to write a review on Glassdoor. As you rightly mentioned, we take pride providing a good work environment that respects, rewards and supports our employees. We are happy that your positive feedback is reflective of the same. At the same time, we regret that you had some unpleasant experience during your stint with us. Safety and security of our employees are of utmost priority and we ensure that adequate measures and governance are in place. Also, we have a set process to follow to use the bunker beds – only permitted employees can use that facility. We encourage all of our employees to give us feedback in all stages of their employment with us either through HR team or our Employee Surveys, so that we can continue to improve our employee experience. Nonetheless, we take your feedback sincerely and will do our best to improve.

      Explore other reviews about Firstsource Solutions

      5.0
      Dec 4, 2025
      Patient advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great team support from everyone

      Cons

      Not much pto and policy change

      3.0
      Jun 23, 2026
      Revenue cycle billing specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote, Company provides equipment, No Weekends. Gain your experience and move on!

      Cons

      People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

      avatar
      Firstsource Solutions Response
      3d
      Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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