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Firstsource Solutions

Engaged Employer

It's OK - Customer Service Representative (CSR) Firstsource Solutions Employee Review

3.0
Jan 30, 2021
Recommend
CEO approval
Business Outlook

Pros

Some of the people are amazing, some benifits but most you'll never use, systems are easy but limited.

Cons

Management don't listen or take concerns on board/seriously. Support is non-existent most of the time, Management will and can spread stories if you tell them stuff in private, hours are far too long for contact centre work, no change in days off, poor pay for what you do.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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