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Firstsource Solutions

Engaged Employer

Not worth it - Claims Examiner Firstsource Solutions Employee Review

1.0
Aug 31, 2021
Recommend
CEO approval
Business Outlook

Pros

Work from home, supplies equipment

Cons

Poor management, programs don't work half the time, expect quota each day which you can't meet due to programs freezing up or system not working.

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Firstsource Solutions Response
4y
Thanks for writing in. We're happy to hear that you enjoyed the work-from-home facility provided. We care deeply for our employees and always try to make them feel comfortable. We take pride that our leaders support, motivate, and empower every single employee in their teams to accomplish their short-term and long-term goals. Our people are at the center of everything we do, and Firstsource is constantly committed to providing professional technology solutions that can improve employees' productivity. We are taking your feedback and will address the areas we missed in delivering a great experience to you. We hope you had a chance to discuss your concerns with your HR partner or your Business leader during your tenure with us. Wishing you the best with your future endeavors.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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Firstsource Solutions Response
4d
Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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