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Firstsource Solutions

Engaged Employer

Generally a good place to work - Advisor Firstsource Solutions Employee Review

4.0
Jan 5, 2022
Recommend
CEO approval
Business Outlook

Pros

Can work from home or office,

Cons

Campaigns can change often, just as you get used to one campaign there's training for a new one

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Firstsource Solutions Response
4y
Thank you for taking the time to leave a review. It’s great to hear you enjoyed your time at Firstsource. We’re pleased to hear you liked the hybrid working model, we strive to provide flexibility wherever possible and it’s good to know this worked for you. We are a fast-paced business, and campaigns change regularly to keep up with customer demands. Team Leaders are always on hand to provide additional support – especially when a new campaign launches – and our training programmes are designed to equip you with everything you need, not only about the individual campaigns, but also the policies and procedures you need to be aware of to be successful. We wish you all the very best in your future career.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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Firstsource Solutions Response
1w
Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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